Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Accurx online triage/messaging system
We are making improvements to how you contact the practice. To provide a more efficient service, our current messaging system is being replaced with a new platform. What’s Changing? From...
Clinical staff gender availability
Our practice wishes to inform patients that, within our clinical team at present, all General Practitioners (GPs) are male and all nursing staff are female. We recognise that the gender...
Complaints and compliments
Any comments made by patients are welcomed and are looked upon as an opportunity to learn, adapt, improve and provide better services. While we aim to provide a high quality...
Disabled access
Wheelchair access There is good access for wheelchair users throughout the Health Centre and practice. There is ramp access, wide doors and corridors and lifts throughout. There are three accessible...
DNA (Did Not Attend) Policy
You can view our policy on non-attendance of appointments here: DNA Policy (Word) DNA Policy (PDF)
Extended Hours
We provide early morning appointments for patients who cannot attend the practice during our normal opening hours. These appointments are available from 7am – 8am on Monday, Wednesday and Friday...
Fitness to fly
Branchalwood Medical Practice are unable to issue letters/certificates stating patients are ‘fit to fly’. Fitness to Fly certificates are not part of GMS contractual work and so GPs are under...
GP Training and medical teaching
Training Practice The Practice is accredited by NES (NHS Education for Scotland) to train Doctors in the general practice stage of their training. These GP Trainees are fully qualified Doctors and...
Healthcare for overseas visitors
In Scotland, most healthcare is provided by the National Health Service (NHS). Please visit NHS Inform for more information on how to access healthcare and associated costs. See below fact...
Late Patient Policy
To ensure fair access and smooth running of our appointment system, we kindly ask all patients to arrive on time for their scheduled appointments. ⏱ What Happens If You...
Medication for Flying
We do not prescripe sedatives for fear of flying. This policy decision has been made by the GP Partners (supported and directed by NHS Lanarkshire) and is adhered to by...
NHS health information
There is plenty of information to help you manage your health on the NHS 24 website and the NHS Inform website. These buttons will take you to different sections of...
Non-NHS Fees
The services detailed in the table below are not funded by the NHS and therefore have an associated cost. You will find more information on this on the BMA website....
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Patients rights and responsibilities
The Charter of Patient Rights and Resonsibilities summarisied what you’re entitled to when you use NHS services and receive NHS care in Scotland. For more information, please visit NHS Inform.
Physiotherapy
You do not need a clinical referral for Physiotherapy, you can self-refer by completing the online form.
Practice boundary
We accept registrations from patients in Wishaw, Motherwell, Law and Cleland. However, we recommend patients register with a practice closest to their address for example, patient’s living in Motherwell are...
Private treatment guidance
Please read our Private Treatment Guide (PDF) for more information on receiving private treatment and surgery in the UK or abroad which includes information on: private tests/procedures, follow-up treatment, medications, fit...
Self care
Did you know that 10 of the most minor ailments seen by GPs can also be treated by you at home? By treating yourself at home you could save a...
Smear/Cervical Screening
Cervical Cancer – Signs, Symptoms, Screening Cervical screening is a quick test to check the cervix for the Human Papilloma Virus (HPV), the main cause of cervical cancer. HPV is...
Unacceptable Patient Behaviour
To ensure a safe and respectful environment for everyone, the practice does not tolerate the following behaviours: What happens next? If any of the above behaviours occur, we may...
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...
Vaccinations
All vaccinations are now provided by NHS Lanarkshire’s Vaccination Service – with the exception of travel vaccinations which are delivered by certain community pharmacies. GP practices no longer have responsibility...
Date published: 8th October, 2014
Date last updated: 15th November, 2014
